Shipping policy

Shipping & returns

Dispatch & Delivery Timelines
(Excludes Pre-orders and Made-to-order Items)

Dispatch Time: Approximately 3–4 working days.

Delivery Time approximately 4–5 working days in metro cities after dispatch. and approximately 8–10 working days to other cities / areas after dispatch.

Please note that these timelines may vary due to local conditions at the origin and destination pin codes. We appreciate your patience and understanding in such cases.

 

Returns are only accepted in the following cases:

The product is received damaged,

The product has any manufacturing defect, or

A wrong item was delivered.

It is important to communicate such issues via email along with the unboxing video and complete order details within 24 hours from the delivery. Please note that return or replacement requests sent over WhatsApp or social media will not be accepted.

 

Shipping in India

All delivery charges must be paid by you as shown in the product description page, if it shows Free shipping you will not be charged for the shipping. Please note, when its free shipping and order value is below 1000 Rs. your order will be sent through Postal service. Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified and we shall use our best endeavors to deliver the Goods to you within 7-21 working days from the confirmation of order (except Pre-order listing products). 
All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract. Delivery time may extend in some circumstances.
If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.
Delivery charges vary depending on the type of products ordered and the service available for your area.
At the time the Goods are delivered to the address given by you the risk in the Goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.

Free shipping is only available for address in India.

If you are ordering product to Gift it to someone please make sure you order it anticipating the adequate shipping time (10-15 working days before). Order cancellation for this reason will not be entertained and no returns accepted for such reasons. 

 

Return Responsibilities

a. In cases where a return request is approved- whether for damage, defect, or a missing item (except for wrong item delivery)- the buyer must return the defective product to the Scale Arts In. warehouse at their own expense. Upon receiving the returned item, Scale Arts In. will process either a refund or a replacement, as per our policy.

b. Since we deal in collectible items that are delicate in nature, all returns must be handled with care. It is the buyer's responsibility to securely pack the product to prevent any further damage during transit. Items returned in a damaged condition due to improper packing will not be eligible for a refund or replacement.

c. If the buyer refuses to return the product to the Scale Arts In. warehouse, it will be considered that the buyer has accepted the product as-is. In such cases, the support request for that particular issue will be closed, and no further assistance will be provided.

 

International Shipping

We ship Worldwide.. for international shipping please write us on scaleartsin@gmail.com . we will reply you within 24-48 working hours.

 

Acceptance of order
When you place an order on scaleartsin.com, you will view an order confirmation page and receive an order confirmation email from scaleartsin.com . This page and email confirm receipt of your order and its details. they do not form a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we receive payment and dispatch the goods to you.

We take 4-6 working days to process the order.

Order cannot be cancelled once you receive confirmation email from payment gateway.

In case order is cancelled or returned refund will be processed to original payment method in 10-12 working days.

We ship a lot of orders on a daily basis, so it is not possible for us to track and check all shipment statuses. So if you don't get your order within the stipulated timeline, kindly contact us. We will not be able to take any requests for such orders after 90 days from the date of the order (except for pre-order items).

Policy for acrylic color listings.

• Unboxing video is compulsory for any kind of disputes. Scroll down for unboxing video guidelines.
• Strictly, if the box, tube, or package seal is opened, there is no return or refund.
• Study the colors before making purchase. 
• All parcels for model kit accessories will be sent through surface couriers. 15-23 working days for delivery.

 

Return: ( for all products )

We accept returns only if you receive the different product. or product is damaged on arrival. You need to mail on scaleartsin@gmail.com / info@scaleartsin.com within 24 hours on arrival of the product along with the pictures and complete video of unboxing process of defect or damage on the product.

Scale Arts In. makes every effort to display as accurately as possible the colors of products that appear on scalearts.in However, due to different color spectrum emitted by different output sources (i.e.) Mobile Phone, CRT monitors, TFT Panel screens, LED panel screens etc. the buyer who intends to purchase the product may see different color shades while ordering the product. The seller does not take responsibility and guarantee that any color will accurately reflect the color of the product on delivery. To the extent permitted by applicable law, seller disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on scalearts.in.

These are miniature scale model collectibles, crafted to closely resemble the actual vehicles. However, due to their small scale, minor imperfections such as uneven gaps, small paint blemishes, or paint irregularities may be present. Please be advised that return requests for these minor imperfections will not be accepted.

These collectible models are delicate by design, crafted with intricate details that require careful handling to maintain their pristine condition. Please note that any damage caused by rough handling is not covered under our policy, so we encourage you to handle these high-quality collectibles with the utmost care.

Please do a little research about the brands and the quality of the products. We do not accept the return requests if you are not satisfied with the product build quality as we are only the selling portal for the products and not the manufacturer of the models available on our scaleartsin.com 
Example: Some budged brands like (Motormax, Maisto, Bburago) models quality is not good as premium branded (Norev, Minichamps, GT Spirit, Kyosho or any other premium brand) models. So please study the model quality on internet to avoid disappointment.

90% of the models has Press Fit wheels assembly, If in any case wheel is out of place you can simply press and fit the wheel. We do not accept return or replacement request in such cases.

If shipment is showing as delivered and receiver has not received the shipment. Receiver need to inform us within 24 hours to raise POD request, after 24 hours we will unable to request for POD and we will consider this it has been received by receiver. We will not be responsible about the shipment after 24 hours from the time it is marked and informed as delivered.

 

OTP Delivery Confirmation & Transfer of Responsibility

To ensure secure delivery, shipments are fulfilled using an OTP (One-Time Password) based handover system.

1. The OTP is generated solely for the purpose of confirming successful delivery and physical handover of the shipment to the customer or their authorized representative.
2. Once the OTP is shared with the delivery personnel, it shall be deemed as:
   • Conclusive confirmation that the shipment has been received in full and in acceptable condition, and
   • The shipment is in the customer’s custody and control
3. Transfer of Responsibility:
   Upon sharing of the OTP, all risk, ownership, and responsibility for the shipment immediately transfer to the customer. The seller shall bear no liability thereafter.
4. The customer is strictly advised not to share the OTP unless:
   • The parcel has been physically received, and
   • The outer condition of the package has been verified
5. Unauthorized OTP Sharing:
   If the OTP is shared without taking physical possession of the shipment (including but not limited to instructions such as leaving the parcel at the doorstep, with neighbours, security, or any third party), it shall be treated as:
   • Voluntary acceptance of delivery, and
   • Assumption of all associated risks by the customer
6. Under no circumstances shall claims be entertained for:
   • Non-receipt of shipment after OTP has been shared
   • Misplacement, theft, or loss occurring post OTP confirmation
   • Delivery disputes arising from instructions given directly by the customer to the delivery personnel
7. This clause shall override any subsequent claims or disputes regarding delivery once OTP confirmation has been completed.

 

Important Delivery Information:

To ensure smooth delivery of your order, please make sure that the mobile number provided for delivery is correct, active, accessible, issued in India, and capable of receiving OTPs. This verification step is crucial for successful delivery.

If you are unavailable to accept the order at the time of delivery.
If the provided address, pin code, contact number, or any delivery-related information is incorrect. Or you refuse to accept the delivery from courier company or ask to cancel the delivery. 
In such cases, if the shipment is returned to Scale Arts In., the buyer will be responsible for paying the shipping charges + Insurance amount (approx. 2%-5% of the order value) to re-ship the order. Alternatively, if the buyer chooses to cancel the order upon return, the shipping charges + Insurance amount (approx. 2%-5% of the order value) (both from Scale Arts In. warehouse to the buyer’s address and from the buyer’s address back to Scale Arts In. warehouse) will be deducted from the refund amount.

Once the shipment is dispatched from Scale Arts In., no changes can be made to the contact number, address, or any other delivery-related details.

In case if buyer received the defected product. buyer need to send the defective product back to Scale Arts In. warehouse. After receiving the returned product Scale Arts In. will refund or replace the product. 

Unboxing Video instructions ( for all products )

Shipping is the most important process in the life cycle of a physical product buying experience in an e-commerce website. This process is prone to issues & human error that can’t be resolved with the click of a button. And any issues that might occur due to unforeseen circumstances during the process need to be documented properly. Also, the use of third-party courier services makes it even more strict as we need to present the evidence to them if we want to claim any issues/damages. This is one of the reasons we ask everyone to make unboxing video. This is something that can only be done by the person receiving it. Buying online comes with its own perks and responsibilities. No courier company is perfect, and their weakest point, most of the time is the person responsible for pickup/delivery. Saying that, we suggest one should make unboxing video not only while buying from us but for any online purchase you do.

Unboxing video is compulsory when you purchase from our website and without it, we will not entertain any queries regarding this. When you are purchasing something, you are not only interacting with us but with a third-party courier service also which has their own set of guidelines and process for any issues. If you don’t take a video and find any issues with delivery, even if it may seem obvious to you, it may be to us and definitely not to the courier company. Even if we try to get the issue resolved, it can take a lot of time without video and is not guaranteed to be resolved. Taking a video might seem like a hassle but if any issue arises, it will be a more hassle.

The important purpose of unboxing video to resolve issues related to damage or defect, So please make sure when you make an unboxing video, it starts from the package label, and once model is out of box inspect the model for damage or defects in-front of the camera. If the damage or defect is not captured while making an video the video will not be considered to be a evidence of the damaged or defected product delivery. 

Guidelines

When delivery boy arrives to deliver your shipment, please inspect the shipment before accepting it. Make sure that the shipment was not tampered by anyone. If you feel like it has been tampered with and repacked, please take pictures of the package, reject the delivery & send an email to info@scaleartsin.com with the shipment images and we will verify the details. If everything is good it will be delivered next day, if not it will be returned, and order will be reshipped.

• Put the camera on a stable place in a well-lit place so everything is clear.
• Show the shipping label on the camera, which is present on the package. Shipping label contains the tracking number, your address and product details. It is important to show the shipping label clearly so it can be proven that the shipment you are unboxing is the correct shipment.
• Show all sides of the package to show that the package has not been opened before and you are opening it for the first time.
• Once the shipment is opened, please make sure that the product delivered is correct and not damaged.
• Also check the product from all the angle if there is any defect on the product. If the defect is not noticed immediately we strictly do not entertain any request later.
• In case everything is ok, and product is correct & in perfect condition, you are good to go.
• In case of damaged shipment: Once the package is opened, please show the product box condition in the camera to show any damages on the box, if any part is dislocated or broken show the part in the camera and also show the product itself.
• In case of wrong product: Once the package is opened and you suspect the product delivered is wrong, please show all the sides of product box and labels present on the box to prove that the product is different. You don’t have to open the wrong product seal, keep it as it was delivered till the solution is provided.
• All the steps above should be recorded without any cuts, and everything should be in frame all the times, do not take the product or shipment out of frame for even a slight moment.

reason like. We could not take a video due to excitement; I was not available when the box was opened; it is not possible to make a video; the box is already open; etc. will not be taken into consideration, and we will not be able to help in this case. 

Once the package is opened and re-packed just for the purpose of unboxing video. such video will not be accepted.

For any issues related to delivery, product, or similar concerns, please communicate with Scale Arts In. via email, providing all necessary evidence, within 24 hours. We kindly ask that no other forms of communication be used. If not communicated within this timeframe, Scale Arts In. may not be able to address the issue.

Please note that the absence of a complete and continuous unboxing video means we cannot offer any resolution to your concern.
In such cases, no emails, explanations, remarks, or excuses will be entertained, nor will we respond to such communications.

This policy is clearly mentioned in multiple places, and it is mandatory to follow it to ensure a fair and transparent process for all customers.

We always strive to provide the best possible resolution to disputes. However, once a resolution has been provided, or if the unboxing video is absent, we will not be able to offer any further assistance.

Any threats or defamatory statements made through any communication method -email, WhatsApp, social media, forums, or any other platform - or any similar act, will be considered a serious violation and may attract legal action.

Subject to Pune, Maharashtra jurisdiction.

 

Drop Shipping Policy

At Scale Arts In., we are pleased to offer a selection of high-quality products.

Various vendors and dealers outside our platform takes orders on their own terms and we provide them drop shipping facility. 

Vendor Communication

1. For any concerns, instructions, or inquiries regarding your order, please contact the vendor or dealer from whom you've placed your order. Each vendor has its own customer service team to assist you with product inquiries, order tracking, and any issues related to the items you've purchased.

2. Direct all communication related to your order, such as shipping updates, returns, or exchanges, to the respective vendor. They are best equipped to provide you with the most accurate and up-to-date information regarding your order.

Vendor Responsibilities

1. Product Quality and Authenticity: We ensure that our vendors are committed to delivering quality, authentic products that meet your expectations. If you have concerns about the quality or authenticity of a product, please address them directly with the vendor.

2. Shipping and Delivery: Vendors are responsible for instructing our warehouse regarding processing, packaging, and shipping your orders. They will provide you with tracking information to monitor the progress of your shipment.

3. Returns and Refunds: Each vendor may have its own return and refund policy. Please review their policy to understand the process for returning items and requesting refunds.

Transactions Outside Our Website

Please note that we are not responsible for any transactions made outside our website. If you choose to purchase products from a drop shipping vendor / or any third party website / platform (outside www.scaleartsin.com) directly, any concerns, disputes, or inquiries related to those transactions should be directed to the vendor or dealer's customer service. even though your order is shipped from our website.

 

Orders are not reflecting on our dashboard.

Sometimes, due to a weak connection or a technical issue, your order does not reflect on our website, but your payment is deducted. In such cases, share the payment details with us via email to resolve the issue.

 

This Shipping Policy is subject to change, and any updates will be posted on our website

 

 All disputes are subject to jurisdiction of the courts at the city of Pune, Maharashtra.