Shipping & returns

Notice : Delivery time will start after order dispatches from our end. it might take 7-21 days to deliver after dispatch date. depending on local situation of Origin and destination pin codes.

We appreciate your patience in such cases.

Shipping in India

All delivery charges must be paid by you as shown in the product description page, if it shows Free shipping you will not be charged for the shipping. Please note, when its free shipping and order value is below 1000 Rs. your order will be sent through Postal service. Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified and we shall use our best endeavors to deliver the Goods to you within 7-15 working days from the confirmation of order.
All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract. Delivery time may extend in some circumstances.
If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.
Delivery charges vary depending on the type of products ordered and the service available for your area.
At the time the Goods are delivered to the address given by you the risk in the Goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.

In case if buyer received the defective product. buyer need to send the defective product back to Scale Arts In. warehouse. after received the returned product Scale Arts In. will refund or replace the product.

Kindly make sure the address given for delivery is withing Indian territory and contact number given for the delivery is and Indian mobile number. Mobile numbers issued outside India cannot receive delivery OTP's.

Free shipping is only available for address in India.

If you are ordering product to Gift it to someone please make sure you order it anticipating the adequate shipping time (10-15 days before). Order cancellation for this reason will not be entertained and no returns accepted for such reasons.

International Shipping

We ship Worldwide.. for international shipping please write us on scaleartsindia@gmail.com . we will reply you within 24-48 hours.

Acceptance of order
When you place an order on scalearts.in, you will view an order confirmation page and receive an order confirmation email from scalearts.in. This page and email confirm receipt of your order and its details. they do not form a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we receive payment and dispatch the goods to you.

We take 4-6 working days to process the order.

Order cannot be cancelled once you receive confirmation email from payment gateway.

In case order is cancelled or returned refund will be processed to original payment method in 10-12 working days.

We ship a lot of orders on a daily basis, so it is not possible for us to track and check all shipment statuses. So if you don't get your order within the stipulated timeline, kindly contact us. We will not be able to take any requests for such orders after 90 days from the date of the order (except for pre-order items).

Last mile delivery timing where there is involvement of other courier services are not in the control of the scalearts.in hence delivery can be attempted at any time irrespective of day or night.

Policy for acrylic color listings.

Unboxing video is compulsory for any kind of disputes. Scroll down for unboxing video guidelines.
Strictly, if the box, tube, or package seal is opened, there is no return or refund.
Study the colors before making purchase.
All parcels for model kit accessories will be sent through surface couriers. 15-23 days for delivery.

Return:

We accept returns only if you receive the different product. or product is damaged on arrival. You need to mail on scaleartsin@gmail.com / info@scaleartsin.com within 24 hours on arrival of the product along with the pictures and complete video of unboxing process of defect or damage on the product.

In case buyers receive partial / short orders / less quantity, buyers need to inform us within 24 hours of arrival of the product along with the pictures and complete video of the unboxing process of defect or damage on the product.

Please do a little research about the brands and the quality of the products. We do not accept the return requests if you are not satisfied with the product build quality as we are only the selling portal for the products and not the manufacturer of the models available on our scaleartsin.com
Example: Some budged brands like (Motormax, Maisto, Bburago) models quality is not good as premium branded (Norev, Minichamps, GT Spirit, Kyosho or any other premium brand) models. So please study the model quality on internet to avoid disappointment.

90% of the models has Press Fit wheels assembly, If in any case wheel is out of place you can simply press and fit the wheel. We do not accept return or replacement request in such cases.

If shipment is showing as delivered and receiver has not received the shipment. Receiver need to inform us within 24 hours to raise POD request, after 24 hours we will unable to request for POD and we will consider this it has been received by receiver. We will not be responsible about the shipment after 24 hours from the time it is marked and informed as delivered.

Kindly make sure the address given for delivery is within Indian territory and contact number given for the delivery is and Indian mobile number. Mobile numbers issued outside India cannot receive delivery OTP's.

If buyer is not available to accept the order at the time of delivery, or have given incorrect address, incorrect / international contact number and because of that shipment is returned to Scale Arts In. Buyer need to pay for the shipping charges to re-ship the order. Or if buyer chose to cancel the order when returned, shipping charges (from Scale Arts In. warehouse to buyers address and buyers address to Scale Arts In warehouse) will be deducted from the refund amount.

In case if buyer received the defected product. buyer need to send the defective product back to Scale Arts In. warehouse. After receiving the returned product Scale Arts In. will refund or replace the product.

While returned the package. it is buyers responsibility to pack the product carefully the way it will not cause any damage in the return transit. If buyer refused to pack the product carefully for the return process. Scale Arts In. keeps right to refuse return / replacement / refund or any other support request related to the order.

Unboxing Video instructions

Shipping is the most important process in the life cycle of a physical product buying experience in an e-commerce website. This process is prone to issues & human error that can’t be resolved with the click of a button. And any issues that might occur due to unforeseen circumstances during the process need to be documented properly. Also, the use of third-party courier services makes it even more strict as we need to present the evidence to them if we want to claim any issues/damages. This is one of the reasons we ask everyone to make unboxing video. This is something that can only be done by the person receiving it. Buying online comes with its own perks and responsibilities. No courier company is perfect, and their weakest point, most of the time is the person responsible for pickup/delivery. Saying that, we suggest one should make unboxing video not only while buying from us but for any online purchase you do.

Unboxing video is compulsory when you purchase from our website and without it, we will not entertain any queries regarding Damage, Defect or any other issues with the order. When you are purchasing something, you are not only interacting with us but with a third-party courier service also which has their own set of guidelines and process for any issues. If you don’t take a video and find any issues with delivery, even if it may seem obvious to you, it may be to us and definitely not to the courier company. Even if we try to get the issue resolved, it can take a lot of time without video and is not guaranteed to be resolved. Taking a video might seem like a hassle but if any issue arises, it will be a more hassle.

The important purpose of unboxing video to resolve issues related to damage or defect, So please make sure when you make an unboxing video, it starts from the package label, and once model is out of box inspect the model for damage or defects in-front of the camera. If the damage or defect is not captured while making an video the video will not be considered to be a evidence of the damaged or defected product delivery.

Guidelines

When delivery boy arrives to deliver your shipment, please inspect the shipment before accepting it. Make sure that the shipment was not tampered by anyone. If you feel like it has been tampered with and repacked, please take pictures of the package, reject the delivery & send an email to info@scaleartsin.com with the shipment images and we will verify the details. If everything is good it will be delivered next day, if not it will be returned, and order will be reshipped.

Put the camera on a stable place in a well-lit place so everything is clear.
Show the shipping label on the camera, which is present on the package. Shipping label contains the tracking number, your address and product details. It is important to show the shipping label clearly so it can be proven that the shipment you are unboxing is the correct shipment.
Show all sides of the package to show that the package has not been opened before and you are opening it for the first time.
Once the shipment is opened, please make sure that the product delivered is correct and not damaged.
Also check the product from all the angle if there is any defect on the product. If the defect is not noticed immediately we strictly do not entertain any request later.
In case everything is ok, and product is correct & in perfect condition, you are good to go.
In case of damaged shipment: Once the package is opened, please show the product box condition in the camera to show any damages on the box and also show the product itself.
In case of wrong product: Once the package is opened and you suspect the product delivered is wrong, please show all the sides of product box and labels present on the box to prove that the product is different. You don’t have to open the wrong product seal, keep it as it was delivered till the solution is provided.
All the steps above should be recorded without any cuts, and everything should be in frame all the times, do not take the product or shipment out of frame for even a slight moment.

reason like. We could not take a video due to excitement; I was not available when the box was opened; it is not possible to make a video; the box is already open; etc. will not be taken into consideration, and we will not be able to help in this case.

Once the package is opened and re-packed just for the purpose of unboxing video. such video will not be accepted.

We always strive to provide the best possible resolution to disputes. However, any threats or defamatory statements made through any communication method, social media, forums, public platforms, or public communication groups will be considered acts of defamation, and they will result in legal action.

Subject to Pune, Maharashtra jurisdiction.

Drop Shipping Policy

At Scale Arts In., we are pleased to offer a selection of high-quality products.

Various vendors and dealers outside our platform takes orders on their own terms and we provide them drop shipping facility.

Vendor Communication

For any concerns, instructions, or inquiries regarding your order, please contact the vendor or dealer from whom you've placed your order. Each vendor has its own customer service team to assist you with product inquiries, order tracking, and any issues related to the items you've purchased.
Direct all communication related to your order, such as shipping updates, returns, or exchanges, to the respective vendor. They are best equipped to provide you with the most accurate and up-to-date information regarding your order.

Vendor Responsibilities

Product Quality and Authenticity: We ensure that our vendors are committed to delivering quality, authentic products that meet your expectations. If you have concerns about the quality or authenticity of a product, please address them directly with the vendor.
Shipping and Delivery: Vendors are responsible for instructing our warehouse regarding processing, packaging, and shipping your orders. They will provide you with tracking information to monitor the progress of your shipment.
Returns and Refunds: Each vendor may have its own return and refund policy. Please review their policy to understand the process for returning items and requesting refunds.

Transactions Outside Our Website

Please note that we are not responsible for any transactions made outside our website. If you choose to purchase products from a drop shipping vendor / or any third party website / platform (outside www.scaleartsin.com) directly, any concerns, disputes, or inquiries related to those transactions should be directed to the vendor or dealer's customer service. even though your order is shipped from our website.

Orders are not reflecting on our dashboard.

Sometimes, due to a weak connection or a technical issue, your order does not reflect on our website, but your payment is deducted. In such cases, share the payment details with us via email to resolve the issue.

This Shipping Policy is subject to change, and any updates will be posted on our website

All disputes are subject to jurisdiction of the courts at the city of Pune, Maharashtra.

Shipping & returns

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