Features
About Scale Arts In.
1. What makes Scale Arts different from other model stores?
Scale Arts In. specializes exclusively in collectible scale models. We offer genuine products from leading global brands, carefully inspect every order before dispatch, and provide secure packaging with dedicated support for collectors.
2. How long have you been in business?
Scale Arts In. has been serving collectors for over 15 years, supplying genuine scale model collectibles across India.
3. Do you sell genuine licensed products only?
Yes. We sell only genuine products sourced from manufacturers or authorized distributors. Licensing details are mentioned on the product page wherever applicable.
4. Do you have a physical store or only online?
We primarily operate online and deliver across India. Warehouse visits are available only by prior appointment and are not open as a retail showroom.
Shipping - (Domestic)
1. Which courier partners do you use?
We ship through trusted courier partners such as Delhivery, Blue Dart, Xpressbees, Ecom Express, India Post, Tiruati Courier and others, depending on your location and service availability.
2. How long does dispatch take?
Orders are usually dispatched within 3–4 working days after payment confirmation. Except preorder items.
3. How long does delivery take?
Delivery typically takes 4–5 working days for metro cities and 8–10 working days for other locations after dispatch. Delivery times may vary depending on the destination and courier service.
4. Do you ship across India?
Yes. We deliver to most serviceable pin codes across India.
5. Do you ship internationally?
Yes. We ship internationally to selected countries. Shipping charges, customs duties, and import taxes (if applicable) are the buyer's responsibility. Email us to scaleartsin@gmail.com to get shipping quotation and timelines for international orders.
6. How much is shipping within India?
We offer free shipping for all orders for Indian addresses.
7. Can I track my shipment?
Yes. Once your order is dispatched, you'll receive a tracking link via email and/or SMS to monitor your shipment's progress.
Payments
1. Do you offer Cash on Delivery (COD)?
No. We only accept prepaid orders.
2. Which payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, and other secure online payment methods available at checkout.
3. Are prices inclusive of GST?
Yes. All prices displayed on our website are inclusive of applicable GST, unless stated otherwise.
